Frequently Asked Questions
Everything you need to know about your next ride.
How long does shipping take for GOTRAX electric scooters?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the continental United States.
What is the warranty policy on GOTRAX products?
All GOTRAX electric rideables come with a 90-day to 1-year limited warranty depending on the specific model. This covers manufacturing defects and hardware malfunctions under normal use.
Can I return my scooter if I change my mind?
Yes, we offer a 30-day return policy for items in new and unused condition. Please note that return shipping costs and a restocking fee may apply.
Are GOTRAX electric bikes and scooters waterproof?
Our products have an IPX4 water resistance rating, meaning they are resistant to splashes and light rain. However, they should not be submerged in water or ridden through deep puddles.
Do you offer financing or payment plans?
Yes, we partner with Affirm and Klarna to provide flexible monthly payment options at checkout, allowing you to ride now and pay over time.
Where can I find replacement parts like tires or batteries?
We stock a full range of replacement parts on our official website under the 'Accessories' section to ensure your GOTRAX stays on the road for years to come.